- Hello Egghead-MP. We are truly sorry to hear that you’re experiencing data connectivity issues while traveling in Malaysia, especially after having such a seamless experience in Hong Kong. It is certainly frustrating when voice and text are functional but your 5G data remains stuck, and since you didn’t receive the standard “Welcome” text upon arrival, it’s likely your line hasn’t properly registered with the local gateway. Please keep in mind that international roaming data is deducted from your plan’s 10GB allotment and is intended for temporary travel rather than extended use, as primary usage must occur on our US network. To ensure your device is correctly provisioned, please reach out to us via Direct Message so we can take a closer look at your account backend and get you back online. Thanks!
