Data roaming not working in Malaysia, MY CelcomDigi 5G is the only provider that will connect.

Egghead-MP · 2026-02-23T17:06:22+08:00

Voice works as I was able to dial a US number and connected. Text message works. My connections shows 5G with full signal bar to MY CelcomDigi 5G. However, I am not gett 5G data or any data for that matter. My Whatsapp keeps saying "Connecting". Safari won't browse to anywhere. My Find Me app won't update anything. However, When I look at the Current Period Roaming, the data size is slowly increasing, not by much but like 10/15MB per day. I have turned phone on/off, turn airplane mode on/off, turn Cellular Data on/off, Data Roaming on/off, all of them multiple times. Voice and Data at default 5G Auto and Data Mode is Standard. I also tried changing those options but nothing works. What else can I try?

This topic has 3 replies, 1 voice, and was last updated 4 months, 3 weeks ago by travelswagger.

Viewing 4 posts - 1 through 4 (of 4 total)

Posts

February 23, 2026 at 5:06 pm
Egghead-MP
Participant
insert_chart
Voice works as I was able to dial a US number and connected. Text message works. My connections shows 5G with full signal bar to MY CelcomDigi 5G. However, I am not gett 5G data or any data for that matter. My Whatsapp keeps saying "Connecting". Safari won't browse to anywhere. My Find Me app won't update anything. However, When I look at the Current Period Roaming, the data size is slowly increasing, not by much but like 10/15MB per day. I have turned phone on/off, turn airplane mode on/off, turn Cellular Data on/off, Data Roaming on/off, all of them multiple times. Voice and Data at default 5G Auto and Data Mode is Standard. I also tried changing those options but nothing works.
What else can I try?
0
February 23, 2026 at 6:01 pm
travelswagger
Guest
insert_chart
I usually just leave Data Roaming ON and it works with carrier Roam LTE or Roam 5G in Japan, Philippines and South Korea. I haven’t tried Malaysia.
0
February 23, 2026 at 9:32 pm
Total_Wireless
Guest
insert_chart
Hello Egghead-MP. We are truly sorry to hear that you’re experiencing data connectivity issues while traveling in Malaysia, especially after having such a seamless experience in Hong Kong. It is certainly frustrating when voice and text are functional but your 5G data remains stuck, and since you didn’t receive the standard “Welcome” text upon arrival, it’s likely your line hasn’t properly registered with the local gateway. Please keep in mind that international roaming data is deducted from your plan’s 10GB allotment and is intended for temporary travel rather than extended use, as primary usage must occur on our US network. To ensure your device is correctly provisioned, please reach out to us via Direct Message so we can take a closer look at your account backend and get you back online. Thanks!
0
February 26, 2026 at 10:24 pm
Egghead-MP
Guest
insert_chart
So I waited another 2 days for TW to fix the data roaming to no avail, I decided to put the line on pause instead of renewing for another month. It is very unfortunate I cannot continue to patronize TW.
0